3 hours | Alberta CE Credits: 3.00

In the workplace, communication generally works well, but if it breaks down, it causes challenges. This eLearning course will explore the root causes of communication failure, the value of empathy, and how to handle challenging situations in the workplace. You will be provided with interactive scenarios and questions to confirm your understanding and help improve your communication skills to minimize the challenges that come with breakdowns.

Continuing Education (CE) Credits are applicable for the following Alberta Insurance Licenses (for Alberta & Ontario residents only):
- General
- Life
- Accident & Sickness
- Adjusters