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Business Skills

Verbal Communication Fundamentals (DS0002)


Description
Ever wonder why some workplace conversations flow so smoothly? In this course, you'll learn the fundamentals of starting discussions confidently, asking thoughtful questions, listening actively, and handling missteps professionally. You'll gain practical tools to communicate clearly, build stronger relationships, and present yourself as a confident, effective communicator.

80 minutes| SCORM | info@dddigitalsolutions.ca
Content
  • Introduction
  • Module 1: Improving Your Verbal Communication Skills
  • Making a Conversation
  • Module 2: Making a Great First Impression
  • Module 3: Go-To Conversation Starters
  • Creating Impactful Conversations
  • Module 4: Asking Closed Versus Open Questions
  • Module 5: Strategies for Effective Listening
  • Turning Missteps into Success
  • Module 6: Repairing Communication Mistakes
  • Module 7: Ending a Conversation Postively
  • Mastering Verbal Communication
  • Module 8: Becoming an Expert Verbal Communicator
  • Conclusion
  • Module 9: Summary
Completion rules
  • All units must be completed
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