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Business Skills / Communication

Verbal Communication Fundamentals (DSCS0004)


Description
Ever wonder why some workplace conversations seem to flow with ease while others feel awkward or unclear? Strong communication skills can make the difference between confusion and clarity in any interaction.

In this course, you will learn the fundamentals of verbal communication, including how to start conversations, ask effective questions, listen actively, and respond with confidence. Through real-world scenarios and interactive activities, you will practice handling communication missteps professionally and adapting your message to different situations.

You'll leave with practical tools to communicate more clearly, build stronger workplace relationships, and present yourself as a confident and effective communicator.

80 minutes| SCORM | info@dddigitalsolutions.ca
Content
  • Introduction
  • Module 1: Improving Your Verbal Communication Skills
  • Making Strong First Impressions
  • Module 2: Making a Great First Impression
  • Module 3: Go-To Conversation Starters
  • Having More Meaningful Conversations
  • Module 4: Asking Closed Versus Open Questions
  • Module 5: Strategies for Effective Listening
  • Handling Difficult Moments Smoothly
  • Module 6: Repairing Communication Mistakes
  • Module 7: Ending a Conversation Postively
  • Communicating with Confidence and Impact
  • Module 8: Becoming an Expert Verbal Communicator
  • Conclusion
  • Module 9: Summary
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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