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Sales and Service

Customer Service Fundamentals (DSCS0007)


Description
How do you create positive customer experiences that keep customers coming back? Even small shifts in how you interact with customers can make a lasting impact.

In this course, you will learn the fundamentals of customer service and how it impacts customer satisfaction, loyalty, and business success. Through real-world scenarios and interactive activities, you will explore how to balance professionalism with personability, communicate effectively, and meet or exceed customer expectations.

You'll leave with practical customer service skills and strategies you can apply to create positive customer experiences.

40 minutes| SCORM | info@dddigitalsolutions.ca
Content
  • Introduction
  • Module 1: What Is Customer Service and Why Does It Matter?
  • Developing Customer Service Skills
  • Module 2: Balancing Personable and Professional Customer Service
  • Module 3: Meeting and Exceeding Customer Expectations
  • LET'S REVIEW
  • Module 4: Knowledge Check
  • Module 5: Summary
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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