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Sales and Service

Customer Service Essentials (DSCS0008)


Description
What does it take to deliver exceptional customer service? Small moments in every interaction can have a lasting impact on how customers feel about your support.

In this course, you will learn practical strategies for building positive customer relationships, communicating effectively, and resolving customer issues with confidence. Through real-world examples and interactive activities, you will explore key customer service skills, learn how to adapt your approach to different customer personality types, recognize and overcome empathy fatigue, and apply a simple process for troubleshooting customer problems.

You'll leave with practical techniques to create positive customer experiences and provide outstanding service.

80 minutes| SCORM | info@dddigitalsolutions.ca
Content
  • Introduction
  • Module 1: Improving Your Customer Service Skills
  • CORE CUSTOMER SERVICE SKILLS
  • Module 2: 4 Important Skills You Need in Customer Service
  • Module 3: Working With Different Customer Personality Types
  • Module 4: Overcoming Empathy Fatigue in Customer Service
  • Module 5: A Guide to Troubleshooting Customer Issues
  • LET'S REVIEW
  • Module 6: Knowledge Check
  • Module 7: Summary
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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